At Prerna Foundation, we aim to ensure a seamless and efficient delivery process for all our products and services to our valued supporters and beneficiaries. Here's all you need to know about our shipping and delivery procedures:
Shipping Policy:
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Processing Time: Orders are processed within 1-2 business days upon receipt of payment. During high-volume periods, processing times may extend slightly, but we strive to expedite this process as much as possible.
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Shipping Methods: We utilize trusted courier services to deliver your orders promptly and securely. Our standard shipping options include domestic and international delivery, with varying delivery times based on your location.
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Shipping Rates: Shipping rates are calculated based on the weight and dimensions of the package, as well as the delivery destination. You will be provided with the applicable shipping charges during the checkout process before finalizing your order.
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Tracking Information: Once your order has been dispatched, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment and anticipate its arrival.
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Delivery Address: Please ensure that the delivery address provided during checkout is accurate and complete to prevent any delays or issues with delivery. We are not responsible for packages delivered to incorrect addresses due to inaccurate information provided by the customer.
Delivery Policy:
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Domestic Delivery: For domestic orders, delivery times typically range from 3-7 business days from the date of dispatch, depending on your location within India. Remote areas may experience longer delivery times.
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International Delivery: International orders are subject to customs clearance procedures and may take 7-21 business days for delivery, depending on the destination country's customs regulations and postal service efficiency.
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Delivery Notifications: You will receive email notifications regarding the status of your delivery, including confirmation of dispatch and estimated delivery dates. In the event of any unexpected delays or issues with your delivery, our customer service team will promptly assist you in resolving the matter.
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Delivery Confirmation: Upon successful delivery of your order, you will receive a confirmation email to ensure that your package has reached its intended destination. If you encounter any issues with your delivery or have not received your order within the specified timeframe, please contact us immediately for assistance.